FAQ (Version 3.0)
I just signed in and nothing happened. How do I view my magazines?
After signing in, all you need to do is click on an issue cover to open it. The "Issue preview" button displays even for issues to which you have full access.
I downloaded the new app and cannot access my content?
If purchased directly through us and you cannot access your content after updating simply log in again. In order to log in click the icon in the upper right hand corner of the app (hamburger icon). Log in is the first option listed.
If your subscription was purchased through Itunes, you may need to Restore All Purchases. This option is located by first clicking the hamburger icon (top right), then the gear icon at the bottom right hand corner. Make sure you are signed into the Itunes Account in which the purchase was made through.
I cannot sign into my Account. I get a message We could not find your details. What does that mean?
If you are trying to sign into the app (digital account), and you get this message it means that your email and password are not correct. Please remember that your full email address must be entered and your password is always case sensitive.
How do I change my password?
In the app. click the Sign In button, click "Forgot Password", enter your email address for your digital account, and click Generate. You will receive a new password in your email. In the App. click on the 'Return to Login page' button. Enter your email address and new password and click the Sign-in button. You will now receive an option to 'Change your password,' click this button and change your password to something you prefer. (If you go out of the app. before you have tried to login with your new password you will not receive the option to change your password to something you prefer.)
I have changed my password several times and STILL cannot login?
More than likely there are characters in the password that are not accepted in the app. Please contact digital.support@outdoorsg.com for further assistance.
I just ordered and never got a confirmation email?
If this happens more than likely you have already placed an order with us and have created a digital account. Since your digital account already existed another access email was not sent out. The purchase receipt does state that if you have created a digital account previously, you can Sign In to all of our magazine applications with that account. The next step is to download the app and sign in.
I purchased through Itunes and my products are not showing up?
Since you have your subscription to the magazine through iTunes you do NOT have to sign into the app. in order to get access to your subscription. Your access comes directly from iTunes; not us. Please try the "Restore All Purchases" button inside the application. The “Restore All Purchases" can be located under Settings which can be found by clicking the gear icon in the bottom right hand corner. Make sure you are signed into the iTunes account in which the purchase was made through.
I just made a purchase and only have access to the most recent issue. Can't I read all of the back issues as well?
When you purchase your digital access you get access to the latest issue published and then the future issues published during your digital subscription. Any issues that were published prior to your digital access you do not get entitlement to; those would have to be purchased separately if you would like to read them on your device.
I have a monthly subscription and want to view Hodgdon Reloading Manual, but cannot sign in?
Hodgdon Reloading Manual is a SIP (Special Issue Publication) is not included in your yearly magazine subscription. They are separate issues and much be purchased to read on your device. They are available on both IOS and Google as in-app purchases.
The sign in feature is setup for future use internally. If you bought one of our SIPS, they can be accessed by "Restoring All Purchases".
I bought several SIPS, and now they have been moved into another app. When I "Restore All Purchases nothing happens?"
Please contact digital.support@outdoorsg.com for assistance. It is helpful for us to know which specific issues you need in order to grant entitlement.
How do I turn off auto-renewal?
The auto-renewal is an automatic feature that is on all our applications; whether you purchase a subscription directly through us (Outdoor Sportsman Group) or through iTunes. If through Itunes please see https://support.apple.com/en-us/HT202039.
If through us please contact digital.support@outdoorsg.com for further information.
What platforms are your magazines available on?
We are compatible with IOS 10 or higher, Android 5.1 or higher and now have moved our Windows users to a web browser interface. For more information please contact digital.support@outdoorsg.com.
I want to view this on my Kindle fire, is this possible?
The Kindle uses a highly customized version of Android which makes it incompatible with many applications; including our applications. Since the tablet is a Kindle tablet you will be able to download/purchase the digital magazine from Amazon. The magazine you download from Amazon is not our app. and you are making a purchase directly from Amazon.
I ordered Petersen’s Hunting and cannot find the app on the Google Play Store?
Unfortunately, Petersen's Hunting has not been published to Android yet. It has only been published to the iPad. We are having a problem with this application and Google Play not accepting it; this is why it is currently only available on iPad 10 or higher and a web browser. We are sorry for any mis-information you may have received in regards to the publication. We will be happy to provide you will a refund for your digital subscription or you may change it to a print only subscription. Please contact digital.support@outdoorsg.com for further information.
It has been several weeks and I have not received a magazine, what is going on?
When ordering Print, it takes 6-8 weeks to receive your 1st issue.
I do not see the latest issue in the app, even though I have received the Print version in the mail?
Recently we moved our apps to another content management system. Please look for an update in the Itunes Store and Google Play.
I think I may have ordered several times on accident, how do I get a refund?
If you placed more than one order, you can either refund them, or they will simply extend your subscription.